Services

Renowned for superior technology management solutions, KGM’s services portfolio is extensive. Regardless of our role in any project, KGM consistently demonstrates the technical proficiency to provide our clients with the maximum benefit from their technology investments, both functionally and financially.

TECHNOLOGY PROJECT MANAGEMENT

Our project management services include the implementation of: VoIP, CTI, Contact Center, IVR, Voicemail, Call Recording, Archiving, Trader Voice Systems, PBX Systems, Carrier Infrastructure, and Call Center Applications.

Management of these technology projects includes responsibilities for: project schedules, status reports, deployment of resources, planning, testing, implementing, cutover, and Day Two support.

To this end, KGM will:

Analyze, select, negotiate, and implement the appropriate system or systems
Devise communication room and cable infrastructure schemes
Assess circuit inventories including ring-out, line and demarc verification, database development, and documentation
Develop end-user requirements
Order, track, and oversee installation of carrier facilities

DISASTER RECOVERY PLANNING/BUSINESS CONTINUITY PLANNING

Supply needs assessment and documentation
Effect site planning, technology build-out, and facilities implementation
Maintain and execute facilities/circuit redirect services for all carriers
Staff on-site support team

MOVES, ADDS & CHANGES

Manage trading floor and business unit relocations
Provide single point of contact for all implementations
Produce software and hardware changes for: PBX, turret systems, and voice mail
Process employee technology requirements: voice mail, calling cards, phone services, PDAs
Maintain port assignments for voice systems: PBX, voice mail, turrets
Distribute and retain records for executive cell phones, calling cards, and PDAs

TECHNOLOGY HELP DESK SERVICES

Manage existing help desk functions
Control and administer outsourcing
Provide on-site or remote support for daily or project-based help desk services

PROCESS DEVELOPMENT

Plan and implement processes and procedures to improve productivity and workflow
Create technology help desk and vendor escalation procedures
Design controls for MAC processes
Develop technology application, testing, and implementation
Evaluate and implement new/terminated employee process administration for: voice mail, calling cards, phone services, pagers

INVENTORY, VERIFICATION & RECONCILIATION SERVICES

These services reduce administrative time and costs and allow companies to gain control over their carrier relationships.

Inventory site demarcs of carrier services
Maintain customer database of circuits, systems, and hardware
Compare inventory with carrier/vendor billing
Provide and maintain database of circuit inventory
Revise voice mail distribution lists
Allocate shared expenses across departmental cost centers
Generate real time reports

CARRIER & TELECOM EXPENSE MANAGEMENT SERVICES

This lifecycle management offering encompasses full procurement to pay services and the implementation of Telecom Expense Management (TEM) solutions.

Administer the logistics and expenses of technology services
Inventory carrier services and conduct billing verifications
Review technology vendor contracts
Analyze tariffs on carrier contracts and make cost savings recommendations
Control infrastructure with carrier management
Validate Invoices
Chargeback Services
Contract Benchmarking
Negotiation Support
Invoice Auditing
Cash Recovery and Expense Optimization
KGM’s fees are contingency-based